Frequently Asked Questions
Find answers to the most common questions about orders, shipping, returns, and payments. If you need further assistance, our support team is always happy to help.
1. How long does delivery take?
Orders are processed within 1–2 business days. Delivery within Germany typically takes 2–4 business days depending on your location.
2. Do you offer free shipping?
Shipping costs are displayed at checkout. We occasionally offer free shipping promotions stay tuned for special offers.
3. Can I track my order?
Yes. Once your order is shipped, you will receive a confirmation email with tracking information.
4. What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with clear photos of the product and packaging. We will arrange a replacement or refund.
5. Can I return a product?
Yes. You may return your order within 14 days of receiving it. The product must be unused and in its original packaging. Please contact our support team to start a return.
6. How can I contact customer support?
You can reach us at:
Email: lunivshop@gmail.com
Phone: +44 7883 413306
Our customer service team responds within 24 hours (Monday–Friday).
















