Inventory Policy


At LUNIV, we take pride in ensuring that our inventory is accurately managed and updated to provide our customers with a seamless shopping experience. Please review our Inventory Policy for important details about product availability, backorders, and restocking.

Product Availability

  • We strive to keep our inventory as accurate as possible, but due to high demand or unexpected fluctuations in stock, some items may occasionally become unavailable.

    • If an item is out of stock, it will be clearly marked as out of stock on the product page.

    • In the event that an item you’ve ordered becomes unavailable, you will be notified immediately, and we will work with you to find a suitable solution (such as offering an alternative or processing a refund).

Backorders

  • Backordered Items: If you purchase an item that is out of stock, we will offer the option to place it on backorder. Once backordered products are back in stock, we will fulfill and ship your order as soon as possible.

    • You will receive an email notification when your backordered item is ready to ship.

    • If you prefer not to wait, you can cancel your backorder at any time prior to shipment by contacting our customer service team.

Restocking

  • We continuously monitor product demand and strive to restock popular items promptly.

    • Restocking timelines can vary, and we cannot guarantee exact restock dates.

    • If you’re interested in a product that is currently out of stock, you can sign up for restock notifications on the product page to be alerted when it becomes available again.

Limited Edition and Exclusive Products

  • Some products may be part of limited edition or exclusive releases. These items will be available for a specified period or until they are sold out.

    • Once these products are sold out, they will not be restocked.

Inventory Management

  • We update our inventory levels regularly to ensure accurate stock information on our website. However, due to high sales volumes, inventory levels may occasionally fluctuate.

    • If an item you order is unexpectedly unavailable, we will notify you and process a full refund or provide an alternative product.

Returns and Exchanges on Inventory

  • If you wish to return a product, please refer to our [Return Policy].

    • Returned products will be inspected for damage and restocked only if they are in new, unused condition.

Pre-Orders

  • For upcoming product releases, we may offer pre-orders. You will be charged at the time of purchase, and your order will be shipped once the product becomes available.

    • Estimated shipping dates will be listed on the pre-order product page. If there are any delays, you will be notified immediately.

Contact Us for Inventory Updates

If you have questions about a product’s availability or need assistance with backorders, please contact our customer service team: